Where can I get help with a gaming problem?

l89y's 24/7 Bengali live chat support is always available. You can also email support@l89y.cam. Our team will guide you with complete confidentiality and, if needed, direct you toward professional help.

🛡️ Safe Gaming

l89y's commitment to responsible gaming

Gaming should always be an enjoyable experience — l89y is committed to your safety and wellbeing.

Why is responsible gaming important?

l89y believes that online gaming should be a safe and enjoyable form of entertainment. But when gaming goes out of control, it can have a negative impact on personal, family and financial life. That is why we encourage every player to game responsibly.

Responsible gaming is not just about knowing your limits — it reflects a mindful attitude where you enjoy gaming as entertainment, not as a source of income. At l89y, we provide a range of protective tools to support that mindset.

Please remember — l89y is only for people aged 21 and above. Use of the platform by minors is strictly prohibited. If there are children or teenagers in your home, please keep your account details out of their reach.

Urgent notice: If you feel that gaming is causing problems in your life, contact our 24/7 Bengali live chat support right away or send an email to [email protected].

Our protective tools

Set deposit limits

Set your own limit on how much you deposit per day, per week or per month. Once the limit is reached, no further deposits can be made.

Time-out feature

If you want to take a short break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. Once the break ends, you can play again as normal.

Self-Exclusion

If you feel you need to stay away from gaming for an extended period, use the self-exclusion option. Your account can be fully deactivated for anywhere from 6 months to 5 years.

Session time limit

Set a maximum duration for each gaming session. Once the set time is up, the system will automatically log you out.

Account verification

We verify the age and identity of every account to ensure that only people aged 21 and above can use the platform.

24/7 Bangla Support

Our Bengali-speaking support team is always ready to help with any gaming-related concerns. Reach us via live chat or email.

Signs of problematic gaming

It can sometimes be hard to tell when gaming has crossed from enjoyment into a problem. If you notice any of the following signs in yourself or someone you know, it may be time to seek help:

Repeatedly spending money beyond your budget

Placing larger bets to chase losses

Hiding your gaming from family or friends

Feeling unable to stop gaming

Losing focus on daily tasks, studies or work

Feeling restless or irritable when unable to game

Continuing to game by taking on debt or spending savings

Lying about or concealing information related to gaming

If you notice any of the above signs in yourself, please get in touch with us. Our trained support team will assist you with complete confidentiality.

Steps to use the protective tools

Log in to your account

Choose the tool you need

Deposit limit, session time, time-out or self-exclusion — select whichever tool you need.

Set your own limit

Enter the amount or duration. Remember, lowering a deposit limit takes effect immediately, while increasing it involves a cooling-off period.

Confirm

A verification link will be sent to your registered email to confirm the change. The change will take effect once you click the link.

Contact support if you need help

If you are unable to set a tool yourself or need to close your account urgently, let us know immediately via our 24/7 live chat.

Tips for safe gaming

Responsible gaming is not just about setting limits — it is about playing with a healthy mindset. Following the tips below will keep gaming enjoyable at all times:

Never think of gaming as a way to earn money — it is a form of entertainment.
Set a budget before you play and stop once that budget is reached.
Do not play when driven by emotion, under the influence of alcohol or under mental stress.
Take breaks between gaming sessions and give your body and mind time to rest.
Do not place more bets trying to recover losses — it only makes the situation worse.
Occasionally ask yourself whether gaming is affecting your family, friends or work.
Only play with money you can afford to lose — never use savings or borrowed money.

Our commitment to protecting minors

l89y strictly prohibits anyone under the age of 21 from using the platform. We verify age at registration and investigate suspicious accounts. If you have younger members in your household:

Never leave your account password within reach of children or teenagers.
Always log out on personal devices.
Consider using parental control software.
Make children aware of the harmful effects of gambling.

Financial limits and withdrawal policy

The minimum deposit and withdrawal on l89y is both ৳500. We process payments via bKash, Nagad, Rocket and Upay, and withdrawals are generally completed within 5 to 30 minutes. Our advice — withdraw regularly when you win and do not keep winnings aside to bet with again.

Responsible gaming FAQ

Your account cannot be reactivated before the self-exclusion period ends. Once the period is over, you will need to contact our support team and go through a cooling-off period. This process is intentionally slow to ensure your decision is truly well considered.

Yes, lowering a deposit limit takes effect immediately. However, if you want to increase the limit, a 72-hour cooling-off period applies. This policy protects you from depositing more than intended on impulse.

A time-out is a short-term break — usually from 24 hours up to 30 days. Once it ends, your account becomes active again automatically. Self-exclusion is long-term — from 6 months up to 5 years — and does not reactivate on its own after the period ends; you must contact support.

l89y's 24/7 Bengali live chat support is always available. You can also email [email protected]. Our team will guide you with complete confidentiality and, if needed, direct you toward professional help.

No. l89y is strictly for people aged 21 and above. Those between 18 and 20 years old are also not permitted to use this platform. Age is verified at registration and before withdrawals.

Gaming activity is generally suspended while self-exclusion is active. However, the support team will assist you personally regarding any funds in your account. Contact us directly via live chat or at [email protected].

Enjoy safely — l89y is here for you

Play responsibly and keep gaming as part of your entertainment. Check our FAQ to learn more or join a game directly.

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l89y is only for people aged 21 and above. Gaming addiction is a serious issue. If you are experiencing a problem, contact our support team: [email protected]