l89y Privacy Policy
Learn in detail about our commitment and responsibility regarding the collection, use, and protection of your personal information on the l89y platform.
1. Introduction and Scope
l89y ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains what types of information we collect from our users, why we collect it, and how that information is stored, processed, and kept secure.
By using the l89y website or services, you are considered to have agreed to this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team with any questions.
This privacy policy applies to all l89y services — online casino, sports betting, live casino, slot games, and any other features offered through our platform.
2. What Information We Collect
l89y collects various types of information to provide you with the best possible service. This information is either provided by you directly or collected automatically while you use our services.
2.1 Information You Provide Directly
Information you provide at the time of account registration includes:
- Full name and date of birth (for age verification — minimum 21 years)
- Email address and phone number
- Residential address
- National ID card or passport number (for KYC verification)
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Your chosen username and password
2.2 Automatically Collected Information
The following information may be collected automatically while you use l89y:
- IP address and device information
- Browser type, operating system, and device identifier
- Login time, page visit history, and navigation patterns
- Gaming history, bet amounts, and transaction records
- Data collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may also receive information from trusted third parties, such as:
- Payment processing companies (for transaction confirmation)
- Identity verification services (for completing KYC)
- Fraud prevention and security services
3. Purpose of Using Information
l89y uses your information only for legitimate purposes. The reasons for which we may use your information are described in detail below:
Account Management
Your information is used to create and manage your account, verify your identity, and ensure secure login.
Payment Processing
Your information is used to complete deposit and withdrawal processes and to maintain transaction history.
Customer Support
Your information is used to provide 24/7 support, resolve your issues, and improve service quality.
Security and Protection
Your information is used to prevent fraud, money laundering, and other illegal activities, and to maintain platform security.
Service Improvement
Your information is used to analyze user experience and further improve the quality of our games and services.
Communication and Notifications
Your information is used to contact you with important updates, promotional offers, and service-related information.
4. Information Storage and Security
l89y gives the highest priority to the security of your personal information. We use the highest industry-standard security measures.
Encryption Technology
All your information is protected by SSL (Secure Socket Layer) encryption. High-grade encryption technology is used both during data transfer to our servers and during storage.
Server Security
Our data is stored on secure, access-controlled servers. Only authorized staff have access to the necessary information and a log is kept of every access.
Data Retention Period
We retain your information only for as long as it is needed to provide services, to meet legal obligations, or while your account remains active. Even after an account is closed, some information may be retained for a defined period based on regulatory requirements.
Password Protection
Your password is never stored in plain text. We store passwords using advanced hashing algorithms. If anyone learns your password, change it immediately and notify our support team.
5. Information Sharing and Third Parties
l89y never sells or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service Provider Partners: Only the necessary information is shared with trusted partners for payment processing, KYC verification, and technical support, and they operate under strict confidentiality agreements.
- Legal Obligations: Information may be provided when required by a court order, government directive, or applicable law.
- Fraud Prevention: Information may be shared with relevant authorities to detect potential fraud, money laundering, or other illegal activities.
- Business Changes: In the event of a company merger or acquisition, information will be transferred after notifying you in advance.
- With Your Consent: Outside of the above cases, information will not be shared without your explicit consent.
6. Cookies and Tracking Technologies
l89y uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
Essential for the basic functioning of the site. Without these, login or payment will not be possible.
Analytics Cookies
Used to understand patterns of site usage. This information helps improve services.
Preference Cookies
Used to remember your language, theme, and other preferences, making future visits more convenient.
Cookies can be disabled from your browser settings, but this may limit some site functionality. Contact our support team to learn more about cookies.
7. Your Rights and Controls
As a user of the l89y platform, you have the following rights over your own information:
Right to Access Information
You may request at any time to see what information we have stored about you. We will provide that information within a reasonable time.
Right to Correct Information
If there is any error or incompleteness in your information, you may request a correction. Keeping information accurate is important for both you and us.
Right to Delete Information
In certain circumstances you may request deletion of your information. However, we may be obligated to retain some information for a defined period for legal or regulatory reasons.
Right to Object to Processing
You may object at any time to the use of your information for marketing communications or personalized advertising. We will respect your request.
Right to Data Portability
You may request the information we hold about you in a structured, readable format. To exercise this right, contact our support team.
8. Identity Verification (KYC) Process
l89y follows the KYC (Know Your Customer) process for the security of our platform and legal compliance.
As part of KYC verification we may request a copy of a government-issued ID or passport, proof of address documents, and where necessary bank statements. This information is used solely to confirm your identity, prove account ownership, and prevent fraud.
KYC documents are stored with the highest level of security and only authorized staff may access them during the verification process.
9. Protection of Minors' Information
l89y strictly refrains from providing services to anyone under the age of 21. Our platform operates exclusively for adults (21+ years).
We do not intentionally collect any information from minors. If a minor has created an account using false information and we detect this, the account will be closed immediately and all associated information will be deleted.
If a parent or guardian believes their child has used our platform, please contact us immediately at [email protected].
10. Policy Changes and Updates
l89y may update this privacy policy from time to time. This policy may be revised based on changes in the scope of services, legal requirements, or user feedback.
In the event of any significant change, we will notify our registered users by email and update the "Last Updated" date on this page.
Continued use of our services after a change is published will be considered as your agreement to the updated policy. We therefore recommend visiting this page regularly.
11. Related Policies and Information
This privacy policy is part of l89y's overall terms and conditions. For complete information, please also read the following pages:
- Terms and Conditions — detailed terms of service use
- Responsible Gaming — build healthy gaming habits
- About Us — learn more about l89y
- FAQ — common questions and answers
12. Contact and Support
If you have any questions, concerns, or requests about this privacy policy, please don't hesitate to contact us. Our data protection team is always ready to assist you.
Privacy Contact
For data protection, exercising your rights, or any other matter:
Our support team provides assistance in Bengali 24/7.